bisajp Platform Privacy Notice – How We Protect Your Data
This page describes what we collect when you use bisajp and how we keep that data protected. We collect personal information only to operate your account, process your deposits and withdrawals, prevent fraud, and comply with legal obligations in supported jurisdictions. We do not sell your data, and we limit access to your information to our staff and trusted third-party service providers—payment processors, banks, and fraud-prevention specialists—who help deliver the bisajp service.
Our privacy framework is built on transparency. We keep your data encrypted, we retain it only as long as necessary, and you have the right to request access to, or deletion of, your personal information. If you have questions about how we handle your data—whether you're in Jakarta, Surabaya, or elsewhere in a supported jurisdiction—our support team can help clarify our practices and your rights.
What We Collect and Why
When you create a bisajp account, we collect your legal name, date of birth, identity document number, and residential address. This information is required for account verification and regulatory compliance—we must confirm who you are before you deposit or withdraw funds. We also collect your contact information (email and phone number) so we can send account notifications, respond to support requests, and contact you during high-traffic periods around Idul Fitri or major sporting events like Liga 1 season finales or Champions League knockouts.
When you deposit or withdraw, we collect transaction details: the amount, your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, or e-wallet), and the timestamp. We retain this data to reconcile your account, prevent fraud, and fulfil tax or anti-money-laundering obligations in the jurisdictions where we operate. When you place bets or play games on bisajp—whether sportsbook markets around Champions League, live-dealer blackjack, or slot games—we record your game activity, your stakes, and your outcomes for account history, dispute resolution, and game integrity verification.
- KYC Data
- Your name, birth date, identity number, and address collected at account creation for verification purposes.
- Transaction Records
- Deposits, withdrawals, and gaming activity linked to your account balance and payment method.
- Device and IP Information
- Your device type, operating system, and IP address logged for security and fraud detection.
How We Use Your Data
We use your personal information to deliver the bisajp service: creating and managing your account, processing deposits and withdrawals, settling your bets, and maintaining game fairness. We also use your data for security—we analyse login patterns, transaction velocity, and device fingerprints to detect and prevent fraudulent access. Our fraud team may contact you if we notice unusual activity (e.g., a withdrawal attempt from an unfamiliar location) to verify the transaction before it completes.
We retain your data only as long as necessary. Account information is kept for the duration of your membership plus a retention window to comply with financial regulations. Transaction records are retained for a minimum of five years to satisfy anti-money-laundering and tax reporting requirements. Game history is available in your account dashboard indefinitely so you can review your betting and play record at any time.
Third Parties and Data Processing
We do not sell your data. However, we share it with third-party service providers who help us operate bisajp:
- Payment Processors: When you deposit via mobile banking, local payment, or online payment, those e-wallet providers receive your transaction request. When you transfer via e-wallet, mobile banking, or local payment virtual account, the bank processes your deposit and receives your name and account details.
- Fraud Prevention Services: We use third-party services to verify your identity, detect fraudulent transactions, and screen against sanctions lists.
- Data Hosts: Our servers may sit outside your jurisdiction (e.g., in Singapore or the Philippines); these data centres process your account information to deliver the platform to you.
- Compliance and Legal: We may disclose your data to legal authorities or regulators if required by law—for example, during a money-laundering investigation or a court order.
Your Rights and Choices
You have the right to request access to your personal data, to correct inaccurate information, and to request deletion of your data (subject to legal retention requirements). You can exercise these rights by contacting our support team. If you believe we have handled your data unfairly, you also have the right to lodge a complaint with the privacy authority in your jurisdiction (e.g., the Indonesian Data Protection Authority if you are in Jakarta, Bandung, Medan, or elsewhere in Indonesia).
We do not track you across other websites or apps. We use cookies on the bisajp platform to maintain your login session, remember your preferences, and analyse how you navigate the site to improve the service. You can disable cookies in your browser settings, though this may affect your ability to use bisajp fully. Your account balance and game history remain secure regardless of cookie settings.
Our Commitment and Contact
We at bisajp are committed to protecting your data and handling it transparently. We encrypt all sensitive information in transit and at rest. We limit access to your data to authorised staff and processors. We conduct regular security audits and comply with data-protection standards applicable in the jurisdictions where we operate. If we experience a data breach that could affect your privacy, we will notify you within 30 days as required by law.
This privacy notice describes our general practices. We may update this notice periodically to reflect changes in our operations or applicable law. Material changes will be announced on the bisajp platform or via email to your registered address. If you have questions about our privacy practices, or if you wish to request access to your data, contact our support team. Our privacy officer is available to discuss data protection matters and your rights under applicable law. Service is available only where local law permits.