bisajpTerms of Use
When you access bisajp through Android or iOS, or through your mobile browser, you enter into an agreement with us on the terms outlined here. These terms govern your account creation, your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, and e-wallet, your betting and gaming activity on our sportsbook and casino sections, and your interactions with our customer support team.
We at bisajp provide an online entertainment service available only in jurisdictions where local law permits. By creating an account, you confirm that you are accessing bisajp from a supported region and that you understand the terms under which we operate. Our service is available only where applicable law permits, and we reserve the right to restrict access where required by regulation.
This page sets out the core conditions under which we provide bisajp and what we expect from you as an account holder.
Account Creation and Verification
When you open a bisajp account, we require identity verification before your first deposit. You must provide your legal name, date of birth, identity document number, and proof of residential address. This verification—known as KYC (Know Your Customer)—takes place once per account and typically completes within minutes. We enforce this requirement consistently, including during high-traffic periods like Idul Fitri, Idul Adha, Imlek, and major tournament windows such as Champions League or Liga 1 season finales.
You are responsible for ensuring your account information is accurate and current. If you provide false identity documents, fraudulent address proof, or misleading personal information, we reserve the right to suspend your account and forfeit your balance. We apply this standard uniformly across all accounts, regardless of account age or deposit history.
Deposits, Withdrawals, and Balance Management
Your bisajp balance is unified across all product categories—sportsbook, live-dealer games, slots, and esports markets. When you deposit via DANA, e-wallet, or mobile banking, the credit reaches your balance instantly. Bank transfers through local payment, online payment, e-wallet, or mobile banking virtual accounts complete within 1–2 business days. You can withdraw at any time to your original deposit method. Withdrawals to e-wallets typically complete within hours; bank withdrawals take 1–2 business days. We reserve the right to delay withdrawal processing if we detect unusual account activity or if required by anti-fraud measures.
- Deposit Method
- The payment system you choose to fund your account: local payment, online payment, e-wallet, mobile banking, or bank transfer via local payment, online payment, e-wallet, mobile banking.
- Withdrawal
- The return of funds from your bisajp balance to your original deposit method or approved alternative.
- Unified Balance
- A single account balance that funds all bisajp activity: sportsbook betting, live-dealer play, slots, and esports markets.
Betting, Gaming, and Fair Play
We at bisajp conduct sportsbook betting on football tournaments including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, and Premier League. We operate live-dealer games—blackjack, roulette, baccarat, and Dragon Tiger—broadcast in real time with transparent mechanics. Our slot games, including Aviator, Sweet Bonanza, and Fortune Tiger, operate with published payout rates audited by third parties. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile competitive tournaments.
All games and betting markets are conducted fairly. We do not manipulate odds, rig game outcomes, or alter payout rates in real time. If you believe a game or bet has not been conducted fairly, you may request an investigation through our customer support team. We will review your account history, game logs, and transaction records to determine the outcome. We reserve the right to void bets if we detect fraud, collusion, or system manipulation.
Dispute Resolution and Support
If a dispute arises—a deposit that did not credit, a withdrawal under review, or a gaming outcome you question—contact our customer support team first. We investigate disputes within 5 business days, review relevant account data and transaction records, and communicate the outcome to you. If you remain unsatisfied after support investigation, you may escalate the dispute to our compliance team for final review. Our support team operates during published business hours and serves users across Jakarta, Surabaya, Bandung, Medan, and supported regions.
Our Jurisdiction and Your Obligations
We at bisajp operate in jurisdictions where online gaming is lawful under local regulation. By creating an account, you confirm you are located in a supported region and that your use of bisajp complies with local law. We do not serve users outside these jurisdictions, and we may suspend or terminate accounts without refund if we determine a user is accessing bisajp from a restricted location.
You are responsible for understanding the legal status of online gaming in your location. We provide our service only where local law permits, and you undertake to use bisajp only in compliance with applicable regulations in your jurisdiction. Service is available only where local law permits.